| Q1. |
How much does a wedding website cost?
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| Ans. |
A website hosted for 12 months is $79.
A website hosted for 18 months is $99.
A website hosted for 24 months is $119.
Prices may vary during special promotions.
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| Q2. |
Are there any additional hidden costs? |
| Ans. |
No. Absolutely not. |
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| Q3. |
What forms of payment do you accept? |
| Ans. |
We accept Visa, Master Card, American Express, Discover, and personal
checks. If you choose to send a personal check, please notify us by phone
or email that you wish to do so. |
|
| Q4. |
How do I pay for my website? |
| Ans. |
If you have already started a free trial, to purchase your website,
simply go directly to the Order link, located at the top of your navigation
bar, and login to purchase your site. Your second option is to login to
the Login page and purchase your site through the Your Site Center options.
If you choose to skip the Free Trial period and purchase a wedding website
immediately, click on the Order link and follow the instructions to securely
pay for and setup your site.
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| Q5. |
Do I have to live in the United States to purchase a wedding website? |
| Ans. |
No. We have customers from countries all over the world who have purchased
their very own wedding website. Although, payment must be submitted in U.S.
dollars. |
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| Q6. |
How will my guests find my wedding website? |
| Ans. |
Once you have received an email from Wedding Witness confirming your website
address, you should send out an email to your family and friends notifying
them of your website along with your website address. You should encourage
them to go to your website as often as they would like. Another suggestion
is that you print your website address on your “save the date”
cards or on your wedding invitations. Or you could simply print your website
address on a separate card and insert it with your invitations or any other
mailings you make. |
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| Q7. |
How will I know if someone has submitted an RSVP on my website? |
| Ans. |
You will receive an automatic email notifying you that an RSVP has
been submitted. The email will include all the information that your guest
supplied in the RSVP. The guest who submits the RSVP will also receive
an automatic email confirming that their RSVP has been submitted. |
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| Q8. |
If I already have an online bridal registry will I be able to
have it on my website as well? |
| Ans. |
Yes. You could include information from your registry along with the link
to the retailer’s website onto your wedding website. |
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| Q9. |
Since my website may have a flash intro, will it be a problem
for visitors to my website who do not have flash? |
| Ans. |
The visitors who do not have flash player installed on their browser
will have to download and install the flash player by clicking
here. |
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| Q10. |
Can I buy a wedding website as a gift for someone else? |
| Ans. |
Yes. Make sure you include the recipient’s email address so that
we can send she/he an email notifying her/him of your gift and information
about the website. You will purchase the website like everyone else, but
you will also need to check that this is a gift when you are paying. |
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| Q11. |
Does my wedding website have to include all of the different pages
that you offer? |
| Ans. |
No. You can choose to activate or deactivate any of the pages whenever
you want. It is up to you to include whichever pages you want to form your
website. |
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| Q12. |
Can I decide in which order I would like my web pages to appear? |
| Ans. |
Yes. You can determine the order of your web pages under web page options.
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|
| Q13. |
Is there a limit to how many times I can make changes to my website? |
| Ans. |
No. You can edit your website as often as you like and at any time you
like. The changes you make can be seen immediately on your website. |
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| Q14. |
How do I view any changes or additions that I make to my website? |
| Ans. |
Start by opening a new browser and then go to your website. Next, go to
the page you have made any changes or additions to and click on the refresh
button on your browser. This should allow you to see the changes. |
|
| Q15. |
Do I have to build my website all at one time? |
| Ans. |
No. You can do as little or as much as you like at one time. You can always
go back to your website and finish it later. |
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| Q16. |
Can anyone else make changes to my website? |
| Ans. |
Changes to your website can only be done after you’ve entered a
username and password. It is up to you to protect both your username and
password. As long as someone else does not have your username and password,
then they will not be able to make any changes to your website. |
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| Q17. |
How long does it take to get my website up on the Internet? |
| Ans. |
Your wedding website will be on the Internet immediately after you’ve
signed up for the free trial period or after you’ve purchased your
very own website. |
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| Q18. |
What will my domain name be? |
| Ans. |
Your name will appear as the following:
http://yourname.weddingwitness.com
When you sign up for a website, you will receive an email confirming
your website address.
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|
| Q19. |
Can I use my own domain name (www.yourname.com)? |
| Ans. |
Yes, you can use your own domain name for the site.
There are two options. First, try contacting your domain manager and explain
to them you need to utilize your Advanced Domain Settings and give them
the sub-domain name and they should know what you are talking about.
Second, if you login into your domain manager account (ex. register.com,
registerfly.com, etc.), please follow these instructions.
- Login into your domain manager account
- Select the domain you want used
- Click on the Advanced DNS (mx, mxe, cname, address, zone file) management.
- Host Name: enter *
- Pref: put 10
- Choose the CNAME [Alias] from record type select box
- Address Column: yourusername.weddingwitness.com
- Click on Save Settings.
Remember, some domain managers might have a slight different variation,
but this is generally the required fields.
Once completed, please be patient, some domains take a while (sometimes
a couple of hours) before the domain name goes into effect.
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| Q20. |
Who will host my website? |
| Ans. |
Wedding Witness will host your website as part of your purchase price.
There is no additional cost for us to host your website. |
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| Q21. |
Where can I get help with building my website, if I have a problem? |
| Ans. |
Please email us if you have any problems or questions with your site.
Our friendly staff will get back to you via email within 24-72 hours. |
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| Q22. |
How do I upload my own song? |
| Ans. |
You have to login to your admin console and go to Change Music Option.
Here you can browse your own file to be uploaded. You can upload the file
of .wav, .mp3, .avi, .wma, or .mpg format. The maximum file size should
not exceed 3MB. |
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| Q23. |
Will everyone on the Internet be able to see my website? |
| Ans. |
That will be up to you. We provide a password feature that allows you
to determine who sees your site and who does not. You choose your own password
and then you give it to whoever you want to view your site. If you choose
not to use the password feature, then anyone can view your site. |
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| Q24. |
Will any advertisements appear on my website? |
| Ans. |
No. There will not be any advertising on your site. |
|
| Q25. |
Can I copy and paste text from a file to be inserted where text
is needed on my Website? |
| Ans. |
You can but it is not recommended. You may come across the problem of
having text appear different in different places. This happens because when
you copy text, you are also copying the font size and style. It is best
to type your text directly in the spaces we have provided for you. |
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| Q26. |
Do I need to be aware of any html code in order to format the
text for the web pages? |
| Ans. |
No, you need not be aware of any html code in order to format the text
for the web pages. The text editor itself has the tools to format the text. |
|
| Q27. |
What should I write? |
| Ans. |
It is up to you; just keep in mind that depending on whom you invite to
visit your site, you will have different family, friends, and coworkers
viewing what you write. Therefore, make sure whatever you write is appropriate
for everyone you invite to see. We have made some suggestions of appropriate
content to help you get started. |
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| Q28. |
Are Mac users able to use the Text Editor Tool bar? |
| Ans. |
No, the Macintosh users are unable to edit or format the contents of their
web pages through this interface. The Text Editor we have integrated for
editing the contents of the web pages is not compatible with the Macintosh
OS. |
|
| Q29. |
How many pictures can I have on my website? |
| Ans. |
Content awaited. |
|
| Q30. |
How do I upload pictures to my website? |
| Ans. |
When building your website, you will find that there are different
areas that allow you to upload pictures. When you are in these areas,
you will be asked to browse your computer for a photo that you would like
to upload. When you chose the picture you want to upload, you will then
need to click on “upload photo”. |
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| Q31. |
What type of photo image files can be uploaded? |
| Ans. |
Acceptable files should be formatted in jpeg (jpgs) or gifs. Jpeg is preferred.
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|
| Q32. |
Can I change the pictures I have on my website? |
| Ans. |
Yes. You can make as many changes to your site as you would like. |
|
| Q33. |
Do I have to put a picture of my fiancé and me on our website? |
| Ans. |
No. We have provided default pictures you can choose to display on your
website if you choose not to display your own picture. |
|
| Q34. |
If I upload pictures that are in color, will I be able to have
them appear in black and white on my website? |
| Ans. |
Yes, you can change the color of the picture you have uploaded using the
Photo Editing Tool from your admin console. |
|
| Q35. |
If I upload pictures that are in black and white, will I be able
to have them appear in color on my website? |
| Ans. |
Yes, you can change the color of the picture of you have uploaded using
the Photo Editing Tool from your admin console. |
|
| Q36. |
Does the picture I upload onto my homepage have to be the same
one used throughout the different pages of my website? |
| Ans. |
Yes. Although, certain pages such as the Bride and Groom page will also
allow you to add additional pictures. |
|
| Q37. |
Can I crop pictures that I upload? |
| Ans. |
Yes, you can crop the picture you have uploaded using the Photo Editing
Tool from your admin console. |
|
| Q38. |
Will I be able to post pictures from my wedding and honeymoon
onto my website? |
| Ans. |
Yes. As long as your website hosting period has not yet expired, you can
still keep family and friends up to date with pictures from your wedding
and honeymoon. |
|
| Q39. |
Why do I get a message from Microsoft with something about a license? |
| Ans. |
Microsoft has upgraded the Windows Media Player. So if you have the old
version then you need to upgrade by clicking on the ‘Migrate’
button. Everything should be working fine afterwards. |
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| Q40. |
Some visitors to my wedding website have told me they do not hear
the music when the initially visit, what is the problem? |
| Ans. |
Your music pops open in another window, so if the visitor to your site
has a Pop Up blocker activated it will prevent your music from being played.
Simply tell your friends and family that if they visit your site to simply
allow Pop Up’s for your site. Rest assured, the only pop up your site
shall have is the music. No advertisements. |
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